Grievance Redressal Officer

Operating Entity: Mantra Tech Fusion • Delhi NCR, India

Statutory Appointment

Designated Grievance Officer

1. Complaint Submission Protocol

If you have any grievance regarding listing accuracy, copyright violation, unauthorized phone number display, misleading vendor claims, or data privacy under the Digital Personal Data Protection (DPDP) Act 2023, you may submit a formal complaint via email to grievance@factorahub.com.

Your grievance email should include:

• Your full name, phone number, and relationship to the listing (Customer, Business Owner, or Authorized Agent).
• The exact URL of the vendor profile or content item in dispute.
• A clear description of the alleged violation or reason for requesting removal.
• Supporting verification documents (e.g. proof of business registration or trademark certificate, if applicable).

2. Response Timeline

In accordance with statutory guidelines, our Grievance Office will:

• Acknowledge receipt of your complaint within 24 to 48 hours.
• Investigate and dispose of the grievance within a maximum of 15 working days from the date of receipt.

3. Data Privacy & Erasure Requests

Under the DPDP Act 2023, data principals have the right to request access to their personal data, rectification of inaccurate entries, or erasure of their account records. Please send such requests with subject line "Data Subject Request - [Your Name]" to our designated email.