Privacy Policy

FeactoraHub, operated by Mantra Tech Fusion ("we", "our", or "us"), acts as a Data Fiduciary under the Digital Personal Data Protection (DPDP) Act 2023. We are committed to protecting the privacy of couples, event organizers, and wedding vendors who use our marketplace. This policy explains what personal data we collect, how it is processed, and your statutory rights.

We only collect information strictly necessary to facilitate wedding and celebration inquiry connections:

• Inquiry Details: Name, phone number, email address, tentative event date, expected guest count, and city when submitting a vendor quote request or budget simulation.
• Vendor Partner Data: Business name, contact person, business registration, GST details, venue address, service pricing, and portfolio imagery.
• Technical Usage: IP address, device type, browser metadata, and referral URLs collected via secure access logs for security and fraud prevention.

Your inquiry data is transmitted exclusively to the specific vendor or banquet hall you have chosen to contact. We never sell, rent, or trade user lead databases to third-party telemarketers, loan agencies, or unrelated commercial brokers. Your phone number is shared with the requested vendor solely to enable them to call or WhatsApp you with their availability and per-plate pricing quote.

All network transmissions are secured via TLS 1.3 encryption (HTTPS). Databases are hosted in secure Tier-3 data centers with automated vulnerability scanning, strict role-based access control (RBAC), and parameterized SQL statements preventing unauthorized access or data leakage.

Under Chapter III of the DPDP Act 2023, you hold the right to access a summary of your personal data, request correction of inaccurate records, withdraw consent, and request erasure of your contact details from active inquiry records. To exercise any of these rights, email our Grievance Desk at contact@factorahub.com.

We use strictly essential session cookies and browser local storage only to remember your shortlisted vendors, side-by-side comparison items, and active location selection. We do not use intrusive cross-site tracking cookies or behavioral advertising trackers.